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We’re aware of an email currently circulating, that urges customers to confirm their identity by logging on to NetBank directly from a link in the email. AUSTRAC will never tell you we are putting a hold on or freezing your bank account. Both business and retail customers are currently receiving calls from scammers claiming to be CommBank staff and the CommBank fraud department.
- For offer terms see the App Store.
- Your StepPay application includes initial checks with credit bureaus.
- We’re aware of fake CommSec advertisements appearing on social media, particularly on Instagram, that attempt to deceive people into engaging with investment scams.
- Funds are requested via wire transfer or card transactions on most occasions.
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Once you’ve downloaded the latest version of the CommBank app, you’ll be able to view the correct StepPay screens. It might take a bit of time to appear in the ‘Cards’ section so try again later on if you can’t see it straightaway. If you try to activate your StepPay and get an error or something has gone wrong after your application, you can always try again by navigating to the ‘Cards’ section in the CommBank app. If this happens, please don’t transfer funds into StepPay.
February 2023 – Investment scam alert: Fictitious website impersonating CBA’s subsidiary
The scammers will often say that they have broken their phone and are using a “new” number. A recent trend has spiked where scammers are posing as a relative, usually daughter, son or cousin, of the victim. You can validate the authenticity of any investment product offered by CommonBank by contacting us directly through our official phone numbers, a full list of which is provided on our contact us page. This lures unsuspecting victims into clicking on the ad for more information which then populates another hyperlink that takes the reader to an overseas CFD provider.
Download AP Billing Extract (invoice transaction data)
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Cash Prediction is a feature of the NAB app designed to help you budget, save and stay on top of your money. Make sure you’re getting the most out of the NAB app with its features and services. Secure and easy to use with a NAB debit or credit card.
Upon choosing a product, users are prompted to “Confirm Exchange” and asked to provide their delivery details, which may include email addresses, phone numbers, and physical addresses. Scammers are calling customers and pretending to be from CommBank. Scammers are using fake ads on social media platforms like Facebook to promote competitions, offers, or deals. Received a suspicious message, but haven’t clicked on it?
If you opened your StepPay account on or after 10 June 2025, your anniversary will occur each year on the date you’ve activated your StepPay account. If you opened your StepPay account before 10 June 2025, your anniversary will occur on 10 June each year. Any purchases under $100 will be paid in one go, two days after the transaction is posted to your StepPay account. When you make a purchase of $100 or more, it will be split into four equal fortnightly repayments. With StepPay, the retailer gets paid in full on your behalf, so you can buy now and pay later – without incurring any interest. Buy anything from services and experiences to flights, event tickets, groceries, or medical bills…the list goes on!
If you own the asset for longer than 12 months, you will pay 50% of the capital gain. If you own the asset for less than 12 months, you will have to pay 100% of the capital gain at your income tax rate. The amount australian online casinos of CGT you will pay on your shares can vary depending on how long you have held the investment. A capital gain or loss is the amount of money you make or lose on the sale of an asset. A further 22% said that capping or limiting negative gearing concessions to one property would lead them to take similar action.
Remember we’ll never send you an email or SMS asking for personal information like your CommSec Client ID or password; or include a link to login directly from an SMS. Please stay aware and report any suspicious messages that reference the incident. Scammers often take advantage of such events to distribute fraudulent messages. These texts may appear genuine and could even show up in the same message thread as legitimate communications from CommBank. Be suspicious of any message that asks you for sensitive information, or to complete tasks like updating software, or giving remote access via email or text.
The malicious link contains the words “commbank” and “netbank” in order to trick the recipient. The message informs recipients that online access is restricted and prompts users to follow a malicious link within the SMS. The fraudulent message prompts recipients to click on a malicious link within the SMS by informing them that their account is marked as insecure and NetCodes must be returned to confirm safety. For more details about our KYC processes, visit commbank.com.au/KYCcollect. The email looks as though it comes from the CommBank address email protected and asks the customer to verify account details in order to restore access.
The tasks involve the victim using their own money to purchase products and services to boost seller’s visibility and/or ratings. We’ll also never ask you to transfer money, download software or get you to login via a link sent through email or SMS. Both business and retail customers are currently receiving calls from scammers (often with UK/British accents) claiming to be Commonwealth Bank staff. Delete the message and contact linkt.com.au (linkt, new tab) directly to check whether the message is legitimate. Scammers are sending texts that appear to be from Linkt toll services.
Book a branch appointment Find a branch We put our customers first so our branches are designed with you in mind. Our personalised needs-based conversation is a simple, complimentary service to help you manage your finances. Simply use our branch locator to find your nearest branch with the services that you need. We’ll continue to have branches with teller deposit and withdrawal services available in key locations across Australia.
These fraudulent communications urge recipients to click on a link by informing them of unusual or unexpected activity on their accounts, such as unexpected logins, registered devices, Netcodes, and payments. Potential investors who leave their personal details on the site are very likely to receive a call from the scammers. Currently, people who are selling items on Facebook marketplace or gumtree are being targeted by scammers requesting payments to be made to “PayID” to settle fake overpayments, “upgrade” or “unlock” their accounts.
A phishing email is currently targeting CommBank customers. A fraudulent SMS is in circulation targeting CommBank customers. Do not click on links within the email, or reply to the sender.